Ask Gugle

I don’t live in South or North Carolina, so can you still work with me?

Yes I can. Though the South Carolina Securities Commissioner regulates my firm, I am able to work with people who live anywhere in the United States

If I work with you, where would my money go? Do I have to move it?

Charles Schwab is the financial custodian for my clients’ accounts.

No, not all of your accounts can even be moved to Charles Schwab. Accounts like 401(k), 457 plans must remain with your employer plan while you still work for your employer. However, I would prefer that brokerage accounts, Individual Retirement Accounts (IRAs), and trust accounts be consolidated at Charles Schwab for me to do my best work and provide you with the quality of service you expect. I have worked with Charles Schwab for many years and consider them the best custodial platform.

What’s involved in moving my accounts? Is it difficult? Do I have to tell my current Advisor?

It’s “just paperwork”. The total time required of new clients to deal with it is typically just a few minutes. There are infrequent cases that require more, but those are always due to a new client’s existing financial custodian requiring its own paperwork before transferring accounts. And typically, no, you do not need to speak with your current Advisor before moving.

What security do I have that you won’t steal my money?

This is a great example of a very candid and fair question more people should ask of Financial Advisors. The security you have is that I cannot steal what I never possess. Clients NEVER send me investment money.

The only client money I can direct to my personal account is for fee billing. But before I am able to transfer it from my clients’ accounts, Charles Schwab must approve my billing requests. It will not allow any request that is not in line with my regular flat fee bill amounts. For your own peace of mind, I would be happy to call Charles Schwab with you to review all of their safeguards of your money.

If you’re my Advisor, what happens if you die?

Fortunately I am a good planner and I try to plan for every eventuality. First, you may become a client of a local Advisor that I have in place to take over my business in case of my demise. Or, you may elect not to have an Advisor at all and simply become a retail client of Charles Schwab. But nothing would change with your money and investments. It will be in the same accounts and investments right before I left the Earth.

Why a $10,000 annual fee? How did you come up with that? Can I expect it to increase soon after I become a client?

My fee is based on the time, energy, and expertise I deliver to a typical client in a typical year. That typical client requires 20 to 30 hours per year of my time. Some years, some clients require less. Some years, some clients require many more. But that amount of time, over time, multiplied by a wage that I deem fair for my service, experience and expertise, is how the $10,000 per year is determined.

I have also examined the fee schedules of my closest competitors and found that my fee is below the typical cost for their minimum sized client. My goal all along has been to cut out the non-essential costs and deliver the savings to my clients compared to what other comparable Advisors are charging.

My fee will go up annually in line with the Consumer Price Index annual increase, so I keep pace with inflation.

How do I pay for your services?

Typically I deduct client fees directly from your investment accounts at Charles Schwab. However, I do also have the ability to collect fees from a credit card if that is your preference. I can also accept personal checks if you so choose.

How often do you communicate with your clients? What can I expect if I become one?

Especially at the beginning of our relationship, in setting up your plan, we will speak frequently and often at length. Once your plan is established and you have authentic peace of mind about it, you will hear from me at least five times per year: on your birthday and after the end of each quarter (April, July, October, and January). My preference is for us to meet twice per year, every six months for us to deep dive into your financial issues and ensure that you are on track.

One thing I stress to all clients is: don’t let unanswered questions or unsettled concerns bother you. Call me (or email me)! You are paying me to be your Advisor, so let me advise.

Are you a fiduciary? Will you sign a Fiduciary Oath?

Yes, I am a fiduciary. And, yes, I will sign a Fiduciary Oath. In everything that I do, I put my clients’ interests ahead of my own. That is a major reason why I have made the switch to being a Flat-Fee Advisor. I just believe strongly that charging a flat fee that is commensurate with the work performed is aligned with being a fiduciary.

Where can I do some research on you? Please point me to someplace "official".

You’ll find me on the SEC’s website HERE. You’ll find Gugle Wealth Advisory on the SEC’s website HERE. You can read GWA's latest Form ADV Part 2 (filed May 13, 2024) HERE. You’ll find me on the CFP Board’s website HERE. You may search for my firm (Gugle Wealth Advisory LLC) on the South Carolina Secretary of State’s site HERE.

What is my risk in signing on with you?

As you will read in my contract paperwork, either of us can end our relationship at any time for any reason. I do not use investments or recommend insurance products that have any penalties or early surrender charges. My quarterly advisory fees are charged in advance, so in the event either of us serves our relationship, I would owe you a refund of the unused fees from the date of severance to the quarter end. Therefore, your risk in signing on is comparatively very little.

How exactly do you get paid? What are all the ways?

This is the single most important question you can ask a Financial Advisor. Sadly, very few clients of Advisors can answer it correctly of their Advisors. And too few Advisors have good answers.

Here’s my answer: from my flat advisory fee, and only from my flat advisory fee. I benefit not a penny from any investments, products or insurance policies I might recommend you purchase. No matter how much money you have, no matter where I might recommend it go, my fee is the same.

All Financial Advisors have conflicts of interests with their clients. You’re one, so what are yours?

The major conflict of interest problem other Financial Advisors have is that they get paid some percentage of their clients’ assets, either smaller percentages annually, or large percentages up front as commissions. Because I only get paid my flat advisory fee, I have none of those conflicts. I am free to advise the client on what is in the client’s best interest, because I don’t get paid more or less for however much a client invests anywhere, whenever a client invests, or whatever a client buys.

My clear conflict of interest is prior to our relationship. If you ask me if I think you should become my client, clearly I stand to benefit financially from having you as a client. So I cannot give you advice on that decision without a big conflict of interest. Once you are my client, my only incentive is to do excellent work to make you happy so that you continue to work with me.

So yes, all Advisors have conflicts of interest. Mine exists prior to our working together and ends when you sign up with me.

What’s your WHY as a Financial Advisor? Why are you an Advisor and what motivates you?

My WHY is to guide clients towards financial success, earning their trust, and helping them live their best lives with purpose and joy. My journey began at age 13 when I invested in stocks with money from my paper route business. This sparked my passion for finance, leading me to earn a Finance degree from the University of Notre Dame.

With a decade of experience in New York City and Tokyo, I moved to Charlotte, NC, to pursue my love for personal finance and investments. A year at a large brokerage firm revealed the pitfalls of product-pushing, solidifying who I didn’t want to be. Mentorship from a trusted advisor taught me the value of an outstanding client experience, preparing me to open my own firm.

Navigating the 2008 financial crisis tested my resolve but reinforced the importance of safeguarding clients’ assets. My firm thrived through client referrals, leading to the sale of my interest in the company at the end of 2019. Working in different career fields reaffirmed my passion for being a Financial Advisor. The time away gave me time for critical thinking on how the work can be done better.

My greatest joy is understanding clients deeply and guiding them towards their financial goals. People often need a trusted advisor to piece together their financial puzzles. I’m thrilled to return as an advisor, eager to leverage my knowledge and experience in the role I’m uniquely qualified for.


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